Canopy by Hilton Madrid Castellana

We had a brilliant stay at the Canopy by Hilton in Madrid. From the moment we arrived, the service was outstanding. We were generously upgraded to a suite free of charge, which made the experience even more special. The room was stunning with an amazing view, and the air conditioning was an absolute lifesaver during the 42-degree heatwave! The rooftop pool and bar were a highlight — the perfect place to cool off while enjoying beautiful views across the city. The atmosphere up there was fantastic, and it really added something special to our stay. The reception team were all super friendly and welcoming — a big shout out to them. Also, special thanks to the gentleman who helped us with our bags. I didn’t catch his name, but he was incredibly helpful, cheerful, and couldn’t do enough for us — a real asset to the front-of-house team. The only minor downside was that we couldn’t access the terrace bar due to a private brunch event that day, which was a bit of a shame. But overall, we had a fantastic stay and would definitely return again. Highly recommended!

close to shopping mall,restaurants and hop on hop off bus

Honestly, The place is exactly what it's advertising to be. We stayed here because we were going to a match at the Santiago Bernabéu Stadium, its was a great short 5 mins walk away. Rooms are clean and staff is friendly.

Lovely hotel, would definitely recommend and stay again. Room, facilities and staff were all great. Good selection available at breakfast, room very comfortable (with very efficient blackout curtains!) and the rooftop pool/bar is a fantastic perk - the perfect way to end a long day at work!

Absolutely recommend this hotel as everything was perfect during our stay! The hotel personel was very kind and much helpful, from the moment we checked in to the moment we checked out. We also arrived unnannounced three hours prior to our check-in as we simply wanted to drop our luggage before taking a walk in the city, but the staff informed us that we could already proceed to the registration and access our room with no extra charge as the room was already prepared for us. What an amazing service and great help! In addition to that, the room was highly comfortable and clean, all necessary amenities were there, the pool/terrace were remarkable, and the hotel was well located as close to different metro stations. We will 100% stay there again for our next holidays in Madrid!